Archive for September 15th, 2010

Trouble requesting books? Let us know about it.

We are getting scattered reports of a range of different kinds of problems patrons are having requesting books.We’re doing our best to track these down and resolve them, but it would be very helpful if you would tell us about them when they happen.

Please leave a comment below. Indicate the title of the book, a brief description of what went wrong, whether you were using a Mac or Windows PC, and your email address, if you’d like us to get back to you.

If you’d prefer, you can leave a private comment here: Feedback.

We’re sorry about these problems, which are related to the installation of the Library Retrieval System (LRS) over the summer. Library staff are working with the Library System vendor to resolve these issues as quickly as possible.

Thanks,

Thoreau

Head of Library IT & Media Services

2 comments September 15th, 2010

Library Catalog & Related Services Down on Friday

On Friday, September 17, from 8AM till Noon, the library catalog and related services will be unavailable.

During this time we will replace faulty hardware. Once the new hardware is in place, we will be able to move forward with fixing the issues we’ve been having with requesting books from the new Library Retrieval System (LRS).

During the outage, the following services will be unavailable:

  • Book search and requests
  • Book checkout
  • Electronic Reserves
  • Off-campus access to databases
  • Library staff & faculty use of Millennium

We apologize for any inconvenience this will cause.

Add comment September 15th, 2010


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