Archive for August 27th, 2010

Requesting Books – Update

We’re working on some issues related to how you request books stored in the new Library Retrieval System. What we would like is for you to be able to use the same procedure when you request an available book in the Library Catalog regardless of whether it is in the Library Retrieval System or on the Main Collection stacks. Currently, this is not the case. When you request a book that has the location “Main Collection” you are prompted to enter your name, SF State ID, and Library PIN. But when you request a book in the “Library Retrieval System” you are prompted only for your name (Last Name, First Name). To make matters worse, books requested from the LRS do not show up in your Library Account, nor will you be emailed when they are available for pickup. We are working closely with the vendor of our Library System to resolve these issues as quickly as possible.

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