Trouble Ticket

Indicate that a problem with equipment, software, databases etc. has been reported to the appropriate person.

iLearn and PC Web Browsers

February 16, 2012
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Students not able to open or download course related items from iLearn are using Internet Explorer on PCs. Please tell them to log out of their account and use the Firefox web browser.

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IM Library Help Problems (now fixed)

August 17, 2011
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We are having problems with IM Library Help not opening for users.  I have reported the problem to Jeff, Pam, and libref, and Manon has been looking into it. Edited to add:  The problem is fixed now! Something on Library H3lp’s end.  Probably a good idea to keep an eye on it today, however...

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New guest user can’t login

February 28, 2011
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Has anybody seen this kind of thing before? A new guest user account was created for a patron at around 11am, but she wasn’t able to sign in to a Guest workstation as late as 12 noon. Her record looks fine in Millennium. Any ideas?

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Reminders

Bones for Biology Students in Media Services

Just a quick reminder to send any Biology students looking for bones to Media Services (LIB 85) — home to all non-print materials! They...

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Add Value – Card Differences

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Note that users adding funds to their OneCard insert the card one way while those adding funds to Guest cards must insert the card...

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OASIS and graduation

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Please give graduating students the following information: ******************** Students can file their applications for graduation BEFORE they finish OASIS. OASIS must be done by...

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OneCard website & credit card value add feature

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Students can add value to there OneCard through the OnceCard website using a credit card. They can also view past transactions and disable their...

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