Trouble Ticket

LRS Requests down 3pm 11/30

November 30, 2010
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This just in! I learned from an IM/patron and also CIRC that there are problems requesting in the LRS at the moment and people using the request button in Investigator get a rather amusing message that says this: “”Your request cannot be processed at this time. Please ask a library staff member for help....

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Info Desk Phone – Very Difficult to Hear Incoming Calls

October 19, 2010
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The ring volume on the Info Desk phone 338-1854 on the counter  is very difficult to hear even on the high setting. We need a replacement.

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OneCard VTS Machines Down

May 17, 2010
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Both of the OneCard VTS machines are down.  The OneCard website(http://fiscaff.sfsu.edu/generalinformation/departments/onecard/onecard_small.jsp) for online deposit site is also having issues, when you click on the “Online Deposits” link you get the error message below. We need to find a solution before 10:00 p.m when only the CSOs are avaliable and there will be  no Library staff members...

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OneCard VTS Machine

December 7, 2009
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One of the VTS machines is out of service in Annex-l. The other machine still works for adding value, but is not able to dispense guest cards. The OneCard office has been notified. They will send somebody in the morning to fix the VTS machines.

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Electronic Journal List Down

October 17, 2009
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It’s Saturday and  the EJL has been down all day.  Ya Wang has reported the problem to SFX.

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Annex-I Wireless Connection Problems

September 18, 2009
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Students having reporting problems accessing the internet through the wireless network in Annex-I. This appears to be a larger issue connected with IP addressing on the network. The problem has been reported to DOiT. I will post updates as I know more.

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Reminders

Bones for Biology Students in Media Services

Just a quick reminder to send any Biology students looking for bones to Media Services (LIB 85) — home to all non-print materials! They...

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Add Value – Card Differences

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Note that users adding funds to their OneCard insert the card one way while those adding funds to Guest cards must insert the card...

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OASIS and graduation

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Please give graduating students the following information: ******************** Students can file their applications for graduation BEFORE they finish OASIS. OASIS must be done by...

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OneCard website & credit card value add feature

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Students can add value to there OneCard through the OnceCard website using a credit card. They can also view past transactions and disable their...

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