Annex I

My IT Lab Issue

October 2, 2009
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Here’s the update on My IT Lab availability. It’s working on PC1-20 and, Kim has confirmed, on all of the Research Computers. Can someone confirm this? Tim and Kim think they’ll have it working on the remaining PCs soon.

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Patrons who forget their University ID number

October 2, 2009
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If a patron wants to access a workstation in Annex 1 but they’ve forgotten their University ID number, be sure to ask for a PHOTO ID – usually a driver’s license or passport. The “Circulation Desk” functions has University ID information, but this is CONFIDENTIAL info. If they’re unable to provide a photo ID,...

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SFX server "taking too long"

September 30, 2009
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Waiting for a Check for Full Text button? Trying to use the Electronic Journal List. This is what you get: Network Timeout: The server at sfx.calstate.edu is taking too long to respond.

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Annex II door opens after pressing "Push Accessibility Button"

September 27, 2009
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I was outside on a mobile call and I accidentally leaned against the  wheel chair accessibility button next to the door on Annex II and I was able to get in by pulling the door to the right(if you stand  facing the entry door to Annex II).  I checked to see if the door...

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Tips for solving Jstor PDF load issues

September 27, 2009
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Recently a patron emailed libref with a problem opening JSTOR docs. She had the most recent version of Acrobat. Turned out that the following tips worked. 1. To work around this problem, right click on the PDF link and open in new window, then right click and save the actual PDF to your computer....

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Mailboxes

September 23, 2009
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The closest mailbox to the Library Annex is located on Font Blvd. To reach it you must turn left onto Lake Merced Blvd, walk two blocks and turn left onto Font Blvd. The box is about halfway up the block. It does not have pickup times listed but it is regularly picked up. Two...

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Library Services Point Page vs Library Home Page

September 23, 2009
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This may take some time to getting used to, but whenever you select the ‘home’ icon from any Annex 1 Reference workstation, two windows open – Library Home Page and the “Library Services Points” page. This can be a bit disorienting, as you’re trying to either get back to a page you’ve worked from...

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Annex 1 'Guest Workstation' message- "Reserved – 1:45pm"

September 21, 2009
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Everyone: If a patron logs into a Guest workstation , closes the window (or account), then moves to another workstation – there is a slight delay in clearing their account.  The 2nd workstation may display the message “Reserved – 1:45pm” when they enter their account info.  The user will also be blocked from their...

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Annex-I Wireless Connection Problems

September 18, 2009
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Students having reporting problems accessing the internet through the wireless network in Annex-I. This appears to be a larger issue connected with IP addressing on the network. The problem has been reported to DOiT. I will post updates as I know more.

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Printing from personal laptops?

September 18, 2009
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Are you getting asked whether patrons can print from their own laptops in Annex I? If so, indicate how frequently the question has come up in the comments below. If you get this question in the future, can you ask the patron how he/she would feel if they were told they had to download...

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Reminders

Bones for Biology Students in Media Services

Just a quick reminder to send any Biology students looking for bones to Media Services (LIB 85) — home to all non-print materials! They...

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Add Value – Card Differences

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Note that users adding funds to their OneCard insert the card one way while those adding funds to Guest cards must insert the card...

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OASIS and graduation

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Please give graduating students the following information: ******************** Students can file their applications for graduation BEFORE they finish OASIS. OASIS must be done by...

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OneCard website & credit card value add feature

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Students can add value to there OneCard through the OnceCard website using a credit card. They can also view past transactions and disable their...

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