Alert

Walkie Talkie To Contact On Duty IT Staff

April 11, 2012
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Both the Research Commons and Study Commons now have a walkie talkie for contacting the on duty IT staff. The IT staff assigned for any given shift will carry a walkie talkie, so they can be contacted when not immediately available in the help desk area or reachable by phone. In the Research Commons,...

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Color Printing Problems From MS Office On PCs

April 6, 2012
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We have noticed problems with patrons printing color documents from Microsoft Office (Word, Excel, Powerpoint) on the PCs. They get a black and white print rather than color. Patrons should be directed to use the “Color PostScript” print queue for printing color documents from the PCs workstation. A sign has been placed on the...

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New PC Laptops With WiFi Printing

April 5, 2012
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We now have 25 new PC laptops available for checkout from the Research Commons. All checkout laptops (MacBook, NetBook, PC Laptop) now have Blank & White WiFi printer. Print job must be released from the “WiFi Printer” release station.

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More PCs Available In Research Commons

April 4, 2012
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16 more PCs are now available for patron use in the Research Commons. Chris Novak

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iLearn and PC Web Browsers

February 16, 2012
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Students not able to open or download course related items from iLearn are using Internet Explorer on PCs. Please tell them to log out of their account and use the Firefox web browser.

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Problem Opening Some ProQuest PDF files

November 29, 2011
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Jessica at the Chancellor’s office has reported the following problem with ProQuest Databases: There is a known issue with ProQuest PDF errors and the issue has been escalated and ProQuest hopes to have the issue resolved quickly. Some PDFs in ProQuest freeze when trying to open, it states it is initializing and it the PDF...

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DoIT may have “fixed” the wifi problems

November 1, 2011
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DoIT has made some additional adjustments on the wireless configuration in Annex I which may resolve the problems we’ve been having recently. Please let me and/or Chris Novak know if you continue to hear from patrons that they’re having issues with the wireless network. Thanks, Thoreau

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Still having Wireless Access Problems

October 31, 2011
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Sorry to say that we are still having wireless network access issues. DoIT is aware of this and has assigned a network tech to assist in resolving the problems. Please let me and Chris Novak know as you hear from patrons who can’t connect to the wireless network.

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FILMS ON DEMAND

September 8, 2011
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Films on Demand requires FLASH version 10.0 or higher. Computers in Annex I have been tested and seem to be fine, but if you receive inquiries about problems w/ computers outside Annex I, please let them know about the Flash requirement and, “Please direct your customer to the documentation in the Help Center. This...

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Reserves Book List Problem

August 22, 2011
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If you hear from faculty members complaining about that their reserve book list not being processed, please refer them to Reserves as you would usually do.  I wanted to alert you to a technical problem, however, that may result in more complaints than usual.  The web form used to request Library books for reserve...

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Reminders

Bones for Biology Students in Media Services

Just a quick reminder to send any Biology students looking for bones to Media Services (LIB 85) — home to all non-print materials! They...

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Add Value – Card Differences

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Note that users adding funds to their OneCard insert the card one way while those adding funds to Guest cards must insert the card...

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OASIS and graduation

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Please give graduating students the following information: ******************** Students can file their applications for graduation BEFORE they finish OASIS. OASIS must be done by...

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OneCard website & credit card value add feature

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Students can add value to there OneCard through the OnceCard website using a credit card. They can also view past transactions and disable their...

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