Jessica at the Chancellor’s office has reported the following problem with ProQuest Databases: There is a known issue with ProQuest PDF errors and the issue has been escalated and ProQuest hopes to have the issue resolved quickly. Some PDFs in ProQuest freeze when trying to open, it states it is initializing and it the PDF...
DoIT has made some additional adjustments on the wireless configuration in Annex I which may resolve the problems we’ve been having recently. Please let me and/or Chris Novak know if you continue to hear from patrons that they’re having issues with the wireless network. Thanks, Thoreau
Sorry to say that we are still having wireless network access issues. DoIT is aware of this and has assigned a network tech to assist in resolving the problems. Please let me and Chris Novak know as you hear from patrons who can’t connect to the wireless network.
Films on Demand requires FLASH version 10.0 or higher. Computers in Annex I have been tested and seem to be fine, but if you receive inquiries about problems w/ computers outside Annex I, please let them know about the Flash requirement and, “Please direct your customer to the documentation in the Help Center. This...
If you hear from faculty members complaining about that their reserve book list not being processed, please refer them to Reserves as you would usually do. I wanted to alert you to a technical problem, however, that may result in more complaints than usual. The web form used to request Library books for reserve...
We have resolved a problem that was preventing users from requesting items in the LRS. Please let me know if anyone continues to experience problems requesting items from the LRS. - Thoreau
In Holden’s absence, Kim Wong, Tim Cabanag or Chris Novak can help students who need color prints.
HK Systems has restarted the LRS servers and all appears to be well.
Harley just informed me that HK will be shutting down the LRS today from 11:30-1:30pm. During this time requests for items in the LRS will not work. The OPAC, databases and other electronic resources will not be affected. I’ve added a note in the OPAC about the LRS requests.
I was able to restore the LRS Request functionality on Sunday.
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