Blog Archives

EBSCO Databases – no full text and problems linking

April 6, 2011
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EBSCO databases are currently having a lot of problems connecting to full-text articles which is resulting in lots of dead ends, confusion and  complaints from users via email and IM.  Ya Wang reports that this is a problem at the Chancellor’s Office and that it should hopefully  be cleared up by next week.

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OneCard Refund Request Form

March 30, 2011
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When users report that they have lost money in the VTS machine those working at service desks may give them a copy of the “SFSU Onecard Credit Request” form which are located in the group of file folders directly behind the Reference Desk. At the bottom right is an area for us to fill...

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College of Extended Learning (CEL) Patrons

March 23, 2011
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We get questions from time to time about patron records (mostly setting up PINs) for non-standard students, including College of Extended Learning students. Their records should be automatically entered into the patron database according to Circulation. Ed Liddle takes an automatic batch beginning a couple weeks before the term starts, which includes all regular...

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Illiad Procedures Reminder

March 9, 2011
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Just a reminder that when items are ordered through Illiad users will normally view those documents from within their Illiad account. Only in rare cases will documents be sent directly to the account of the user. The procedure is: Log into Illiad, look under “View” and click on “Electronically Received Articles.”  If a user...

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Lost Student ID Cards

February 4, 2011
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In the past lost student OneCard ID cards have languished in the Annex 1 lost and found cabinet only to be turned into the black hole of the main lost and found at University Police. Starting today CSO officers will return lost OneCards to the OneCard office every Friday where their staff will attempt...

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LRS Requests Are Working (Really) Again

January 5, 2011
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It looks as though request for items in the LRS are again working. Please report any indications to the contrary. Thanks!

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Annex II Closing Hours During January

January 4, 2011
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The Community Service Officers are reminding us that during January, Annex II will be closing at approx 7:45pm each evening and the front doors will be chained and locked. They are requesting that all library folks be out or ready to leave Annex II by that time. Thanks

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Requests for "Reserve Materials"

October 1, 2010
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Students frequently call, IM or come into the Annex asking for materials that their instructor has put “On Reserve.” Students may be using the term “reserve” to refer several types of materials: hardcopy reserves (printed articles or books), electronic reserves, materials in iLearn, and/or books they’ve requested from our catalog or from LINK+. Folks...

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Express Stations and Students Admitted for Fall

July 20, 2010
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The Express Stations have a new look on the login screen but can still be accessed by anyone (any set of characters, not will initiate a 15 minute session) for 15 minute sessions which can be renewed indefinitely. We’re seeing a fair number of students who are enrolled for Fall but do not yet...

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Text Messaging is Down Today (Friday 7/9)

July 9, 2010
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Text messaging service is down today and we are hoping to have it back up by Saturday or Monday at the latest. If you get a phone call inquiring about it, please tell the patron we are aware of the problem and working on it. Thanks.

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Reminders

Bones for Biology Students in Media Services

Just a quick reminder to send any Biology students looking for bones to Media Services (LIB 85) — home to all non-print materials! They...

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Add Value – Card Differences

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Note that users adding funds to their OneCard insert the card one way while those adding funds to Guest cards must insert the card...

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OASIS and graduation

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Please give graduating students the following information: ******************** Students can file their applications for graduation BEFORE they finish OASIS. OASIS must be done by...

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OneCard website & credit card value add feature

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Students can add value to there OneCard through the OnceCard website using a credit card. They can also view past transactions and disable their...

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