I noted this problem earlier this week but it seems it’s more widespread than previously thought. Manon Williams says that some OPAC records are not displaying availability information or the “Request” button. It seems to be happening with newer versions of web browsers. We’re adding the following message to the initial OPAC search screen:...
LibraryH3lp, our IM provider was still involved in a scheduled weekend upgrade but it appears to be working now through Pidgin (or PC’s) and Adium (for Macs). If you use the Webchat version you’ll notice that it looks a bit different but does work properly. Also, you may notice in the queue a user...
Folks, The business students are coming in asking about financial ratios and SIC/NAICS codes. Gina reminds us that there should be three different ratio sources around HF 5681 in the Annex: Industry Norms and Key Business Ratios, RMA Annual Statement Studies, and Troy’s Almanac of Business & Financial ratios. Not all include all SIC/NAICS...
EBSCO databases are currently having a lot of problems connecting to full-text articles which is resulting in lots of dead ends, confusion and complaints from users via email and IM. Ya Wang reports that this is a problem at the Chancellor’s Office and that it should hopefully be cleared up by next week.
When users report that they have lost money in the VTS machine those working at service desks may give them a copy of the “SFSU Onecard Credit Request” form which are located in the group of file folders directly behind the Reference Desk. At the bottom right is an area for us to fill...
We get questions from time to time about patron records (mostly setting up PINs) for non-standard students, including College of Extended Learning students. Their records should be automatically entered into the patron database according to Circulation. Ed Liddle takes an automatic batch beginning a couple weeks before the term starts, which includes all regular...
Just a reminder that when items are ordered through Illiad users will normally view those documents from within their Illiad account. Only in rare cases will documents be sent directly to the account of the user. The procedure is: Log into Illiad, look under “View” and click on “Electronically Received Articles.” If a user...
In the past lost student OneCard ID cards have languished in the Annex 1 lost and found cabinet only to be turned into the black hole of the main lost and found at University Police. Starting today CSO officers will return lost OneCards to the OneCard office every Friday where their staff will attempt...
It looks as though request for items in the LRS are again working. Please report any indications to the contrary. Thanks!
The Community Service Officers are reminding us that during January, Annex II will be closing at approx 7:45pm each evening and the front doors will be chained and locked. They are requesting that all library folks be out or ready to leave Annex II by that time. Thanks
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