The DoIT Help Desk (Division of Information Technology) is alive and well. They’re located in Admin 110 (phone: 338-1420). The staff are willing and able to solve tech related questions and software problems. (Hardware problems can be confirmed, but will require a referral i.e. they don’t fix hardware).
Their hours are:
8am to 6pm – Monday through Thursday
8am to 5pm – Friday (no weekend hours)
If you can’t make the Help Desk hours, they’re supporting a new webpage called “Tech Central”. (http://tech.sfsu.edu) The page has Contact Info, How-To-Guides, and a “Service Catalog” (login required / SFSU users only) where you can request help via a ‘service request ticket’. Options include:
- Completing the online service request form
- Logging in to the Service Catalog and selecting the requested service from those listed
- Sending email to firstname.lastname@example.org from an @sfsu.edu or @mail.sfsu.edu address
- Or by contacting your local IT Service Provider (staff and faculty only)
Hope this helps!