WiFi Issues Reported to DoIT

Just wanted to let everyone know that we have reported the wifi problems to DoIT. Below is their official response.

– Thoreau

Division of Information Technology

08/29/2012

Subject: Wireless Network Connection Issues Reported – Assistance Requested

Outage Status:  Some users are not able to connect to the campus wireless network

From: Division of Information Technology

To:  IT Announce

Service Description: The Division of Information of Information Technology (DoIT) is investigating reported issues that some of the users are not able to connect to the campus wireless network. This is a high priority ticket that is being addressed as quickly as possible. To assist with resolving the issues, please report wireless network connection issues by contacting the DoIT Help Desk and providing detailed information including the time, location, type of device, OS version, and error message received.

Start Time: 9:00 AM, Monday, August 27, 2012

End Time:   on-going

Application Updates Included

· None

Impact to Services

Some of the users may not be able to connect to the campus wireless network.

Customer Action(s) Required

Report network connection issues to DoIT Help Desk.

For More Information

Contact the Division of Information Technology Help Desk at 415.338.1420 or helpdesk@sfsu.edu