Guest Accounts!

July 12, 2011
By

Everyone!
This morning, I spent an inordinate amount of time trying to resolve a problem with a renewal of a Guest Account. When we tried to renew and extend the expiration date, the partron’s name didn’t appear. After many calls, we were able to figure out the problem. Whoever created the initial account, entered (an example) “njames, brown” rather than “nbrown, james” i.e. you must enter the last name FIRST, then the first name.

A new ‘Guest Account’ requires step-by-step procedures that are documented in the “Circulations Procedures” binder. I know there are a lot of ‘steps’, but be sure to follow the directions and review your work.  Be sure to initial the green registration form after you’ve created an Guest Account – top corner.

Trying to resolve keying errors from a service desk area are inconvenient for the user and your fellow worker.  If you want me to walk you through the process of creating a Guest Account, let me know.  I’m more than willing to help you with the multiple screens and fields.

Thank you!

 

Thomas

Leave a Reply

Your email address will not be published. Required fields are marked *

Reminders

Bones for Biology Students in Media Services

Just a quick reminder to send any Biology students looking for bones to Media Services (LIB 85) — home to all non-print materials! They...

Read more »

Add Value – Card Differences

By

Note that users adding funds to their OneCard insert the card one way while those adding funds to Guest cards must insert the card...

Read more »

OASIS and graduation

By

Please give graduating students the following information: ******************** Students can file their applications for graduation BEFORE they finish OASIS. OASIS must be done by...

Read more »

OneCard website & credit card value add feature

By

Students can add value to there OneCard through the OnceCard website using a credit card. They can also view past transactions and disable their...

Read more »