Important Info! –Requesting Books, Delays, Link+ Issues, Email Notifications

December 1, 2010
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1. Requesting Books – Due to construction within the old library, the “Library Retrieval System” (LRS) will be operational ONLY during weekday evenings – Monday through Thursday. If there is demand, we may increase access to include Saturday’s. Patrons may experience a delay in retrieving books from the LRS, beginning Monday, December 6th. NOTE: Retrieving a book from the LRS requires manual processing before it becomes available for pick-up from HSS 102.

2. Link+ – Due to construction, we’ve shut-down the option for other libraries to request books from our collection, via Link+. However, SFSU users can still utilize Link+ to request items from OTHER libraries. NOTE: Many users do not understand the difference between our library catalog (Investigator) and the Link+ library catalog. If someone is using Link+, our SFSU holdings will indicate a book is ‘unavailable’ during this transition. If they’re using Investigator, our SFSU holdings will be available for request.

3. Email Notifications – In the good old days, patrons requesting books from our library catalog received email notifications when they became available in HSS 102. Now, students requesting from the LRS do not receive email notifications. This may be annoying for users, but this a temporary problem UNTIL we move into the new library building. Once we’ve moved in, users can request a book from the LRS and it will be available within a few minutes. There isn’t an easy solution to the email notification problem, so users will have to be patient with this glitch. It probably won’t be fixed until we move into the new building. For now, users can check our library catalog, by title, if they’ve requested an item from the LRS. If the status indicates “In Transit”, this means its being processed by our library staff. When it indicates “PICKUP @ DISTR”, users can be assured its available in HSS 102 under their name. NOTE: We still have book stacks in the old library that aren’t stored in the LRS. Users will receive an email notification if the book is retrieved from these stack areas.

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