Resetting PIN problems with E-MAIL message and forwarding

September 20, 2010

It has come to my attention that users who try to reset their PIN and have their sfsu e-mail forwarded are NOT receiving the instructions via that e-mail message. I just called Distribution Services and they are not certain what the problem is, and they can’t reset PINS over the phone, only in person. Distribution Services staff is apparently directing these users to DO IT if they are not on campus. This seems to be happening more frequently.

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4 Responses to Resetting PIN problems with E-MAIL message and forwarding

  1. tki on September 20, 2010 at 12:06 pm

    If someone has their campus email forwarded to another email address, can you check into this?

    You won’t automatically be required to reset to a new PIN – you can re-enter your old PIN. I don’t have my email forwarded, so I can’t check this out.

  2. Kendra on September 20, 2010 at 3:40 pm

    I have my mail forwarded, so I just tested this out — got the PIN reset email just fine!

  3. Laura on September 20, 2010 at 4:14 pm

    I got a call from John over in DOIT who has also tested this out. It doesn’t seem to have anything to do with the forwarding, but with the server that we use for the OPAC. I hope we can fix it, because students who are experiencing this problem are getting really frustrated.

  4. Laura on September 21, 2010 at 4:24 pm

    Apparently the problem has been resolved by Henok, who has determined that these e-mail messages are going into the student’s SPAM MAIL. For the future, students can add as a trusted domain so that mail sent to them from an address will never be considered junk, or they can disable junk mail filtering. Thanks to John Tait of DOIT who was the person who actually informed me of this new information.

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