LRS Request Update

August 26, 2010
By

As you all know there have been some problems with requests for items stored in the LRS which Innovative has not been able to help us resolve. This is an update of where things stand Thursday afternoon.

When patrons currently request an item stored in the LRS they are redirected to a page that asks for only the first 9 characters of their last name, rather than requiring them to authenticate with their name, patron ID and PIN. If the request is successful, then a pick request is generated at the LRS, and the item is taken to HSS 102 for pickup. While this technically “works” it is confusing both for the patron and for the Circ staff. Patrons can’t see the request in their patron record and consequently are unsure that the request was successful. They also do not get an email telling them when the item is ready to pickup. And, to make things even more confusing, they are required to authenticate when requesting items from the stacks on the 3rd and 4th floors. It would also be much easier for Circ to shelve and deliver requested items to patrons if they had an accurate record of who requested them.

We’ve asked Innovative to turn on patron authentication from the beginning. But at this point Innovative isn’t able to determine why it isn’t working. Hopefully this will be resolved soon! I’ll keep you posted.

One Response to LRS Request Update

  1. Mira on August 31, 2010 at 12:56 pm

    Any updates on troubleshooting/fixing this problem with Millenium?

Leave a Reply

Your email address will not be published. Required fields are marked *

Reminders

Bones for Biology Students in Media Services

Just a quick reminder to send any Biology students looking for bones to Media Services (LIB 85) — home to all non-print materials! They...

Read more »

Add Value – Card Differences

By

Note that users adding funds to their OneCard insert the card one way while those adding funds to Guest cards must insert the card...

Read more »

OASIS and graduation

By

Please give graduating students the following information: ******************** Students can file their applications for graduation BEFORE they finish OASIS. OASIS must be done by...

Read more »

OneCard website & credit card value add feature

By

Students can add value to there OneCard through the OnceCard website using a credit card. They can also view past transactions and disable their...

Read more »