Problem Patron Issues

June 29, 2010

Within the last week, one of our regular community users has been rather aggressive and intimidating to staff and students in Annex 1. If problems arise, report/ refer the patron to the librarian on duty, the Library Guard (if available), or call Department of Public Safety. Their number is x87200. We’re still asking everyone to document incidents by filling out an “Unusual Occurrence Report” form.

2 Responses to Problem Patron Issues

  1. Gina on June 29, 2010 at 2:26 pm

    Just a reminder that the “Unusual Occurrence Report” forms are located in a blue folder in the portable file located next to the bookcase behind the IM computer.

  2. Matt B. on June 30, 2010 at 11:04 am

    The University Police Department (UPD) telephone number in an emergency is 911, either from your desk phone or your cell phone. To request an officer, in a non-emergency situation, call 338-7200, or 8-7200 from an on campus phone, remember to select “0″ from the options menu to be directly connected to the dispatch operator. Remembering this will save you time as there is a long list of options in the menu.

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