Problems with remote access Thursday night

April 15, 2010
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I don’t know what is happening tonight, but I’ve been getting a lot of phone queries regarding 404 messages patrons keep getting when trying to access FULL TEXT remotely. I am pulling up the full text fine here in the library. Anyone know what the matter might be? Working with patrons live online gives the same result.

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2 Responses to Problems with remote access Thursday night

  1. tki on April 16, 2010 at 8:03 am

    Is this a problem that Ya should look into? I’ve never heard of a 404 message…

  2. tki on April 18, 2010 at 6:42 am

    Hmmm… i’m getting this message when I’m trying to access my new email server (email.sfsu.edu) (see below).

    403 – Forbidden: Access is denied.
    You do not have permission to view this directory or page using the credentials that you supplied.

    Tried it with Safari and Firefox and getting the same message. If I ‘manually’ enter https:email.sfsu.edu in the address bar, then it works.

    I didn’t have this problem yesterday. Maybe the 404 message is a similar problem?

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