"I paid my overdue book fee, but I'm blocked from a workstation"

November 10, 2009
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When a student pays his overdue fee in the Bursar’s office, they need to go to HSS 102 WITH THE RECEIPT to clear their patron record. Payment of an overdue fee doesn’t automatically unblock access to Research or PC workstations.

2 Responses to "I paid my overdue book fee, but I'm blocked from a workstation"

  1. Jeff Rosen on November 10, 2009 at 5:56 pm

    I asked Ed Liddle about this last week and here is his reply:

    When users pay their library fees (by check or money order) at the Distribution Counter (HSS) the fees and any library blocks are removed from the circulation system in real time (immediately).

    If they pay with a library Invoice at the Bursar’s Office (cash, check or money order) then the library fee is generally cleared from our circulation system the next business day when we receive the Daily Cashiers Report. However, many users bring their proof of payment (Cashier’s Receipt) back to the Distribution Counter and library staff clear the library fee/blocks immediately.

    If they pay online (Bursar’s Website with credit card) then the electronic payment is processed the next business day when we receive the Daily Cashier’s Report. Please keep in mind there are times when we do not receive a daily report from the Bursar’s Office and a few payments are delayed by a day.

  2. Veronica Mata on November 12, 2009 at 10:25 am

    It is important to remind users that their proof of payment must be taken to Distribution (HSS 102) and not the Annex. We do not have the permissions necessary to remove the fines and allow them access.

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