Monthly Archives: September 2009

Annex 1 'Guest Workstation' message- "Reserved – 1:45pm"

September 21, 2009
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Everyone: If a patron logs into a Guest workstation , closes the window (or account), then moves to another workstation – there is a slight delay in clearing their account.  The 2nd workstation may display the message “Reserved – 1:45pm” when they enter their account info.  The user will also be blocked from their...

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Wiley Interscience down tonight 1 hr

September 20, 2009
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Site maintenance: Monday, September 21, 2009 Starts 1am Pacific time. Should last 1 hour.

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Annex-I Wireless Connection Problems

September 18, 2009
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Students having reporting problems accessing the internet through the wireless network in Annex-I. This appears to be a larger issue connected with IP addressing on the network. The problem has been reported to DOiT. I will post updates as I know more.

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Printing from personal laptops?

September 18, 2009
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Are you getting asked whether patrons can print from their own laptops in Annex I? If so, indicate how frequently the question has come up in the comments below. If you get this question in the future, can you ask the patron how he/she would feel if they were told they had to download...

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New Procedures! – VTS machine

September 18, 2009
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If the VTS (Value Transfer Station) is out of order, contact Chris Novak, Tim Cabanag, or Holden Yeung.  They are serving as the initial contact with the OneCard office for problems with the VTS stations.  Also, place an ‘out of order’ sign on the station.  Signs are located in the cabinet drawers, below the...

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Pay Phones!

September 16, 2009
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Yes, there is ONE pay phone on the mezzanine level of the Caesar Chavez Student Center. Also, library phones are not meant for public use.  If a patron needs to make an emergency call, you can utilize some personal judgement.  However, most emergencies should be handled by “Department of Public Safety” – adjacent to...

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4-up Printing Overloads Printer Memory

September 16, 2009
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Printing four pages on one page (like PDFs or PowerPoints), called 4-up, overloads printer memory, and the job won't print.

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Annex 1 – Workstations and time-limits

September 16, 2009
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I’m always forgetting this, so I thought I would post a reminder. Most of the info is meant for library staff and not for public. 1.  PC Workstations – 2 hour limit, but you can continue to renew your reservation. 2.  Research Workstations – 2 hour limit.  No renewals. 3.  Express Workstations – 15...

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Women and Social Movements in the U.S. — LogIn Problem

September 16, 2009
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The problem has been resolved in Find Articles and DBs, but not in the OPAC. /TL The Alexander Street Press login screen, not the PIN login,  displays when the database name is clicked.  The problem has been reported to libweb@sfsu.edu.

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Students with Expired "Patron Privileges"

September 16, 2009
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There have been more than the usual number of patrons contacting us because their “patron privileges” have expired.  This may be due to a problem with a “production file” Ed Liddle received from the Registrar’s office.  They are working to correct this but, in the meantime, the standard procedure is to direct students to...

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Reminders

Bones for Biology Students in Media Services

Just a quick reminder to send any Biology students looking for bones to Media Services (LIB 85) — home to all non-print materials! They...

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Add Value – Card Differences

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Note that users adding funds to their OneCard insert the card one way while those adding funds to Guest cards must insert the card...

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OASIS and graduation

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Please give graduating students the following information: ******************** Students can file their applications for graduation BEFORE they finish OASIS. OASIS must be done by...

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OneCard website & credit card value add feature

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Students can add value to there OneCard through the OnceCard website using a credit card. They can also view past transactions and disable their...

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